Effective Date: 13 July 2026

This Refund and Cancellation Policy forms part of the Boundary Review Terms and Conditions and should be read alongside our Privacy Policy and Data Processing Agreement.

By purchasing or subscribing to Boundary Review, the Customer agrees to the terms set out below.

 

1. Subscription

Boundary Review is supplied as an annual software subscription.

The service is delivered through a secure Google Workspace environment owned and managed by Boundary Review.

Customers are granted permission to access and use the service during the term of their active subscription. No ownership of the software or platform is transferred to the Customer.

 

2. Ownership of the Platform

Boundary Review retains sole ownership of the software platform, including but not limited to:

• Google Sheets used to deliver the service.

• Google Apps Script code.

• Dashboards.

• Formulae.

• Workflows.

• Templates.

• Reports.

• Documentation.

• User interface design.

• Branding, logos and other intellectual property.

The Customer receives a non-exclusive, non-transferable licence to access and use the platform solely for its internal business purposes during the subscription period.

The Customer does not acquire ownership of any part of the Boundary Review platform.

 

3. Ownership of Customer Data

The Customer retains ownership of all data entered into or uploaded to Boundary Review, including but not limited to:

• Pupil information.

• Examination entries.

• Assessment results.

• Review decisions.

• Review outcomes.

• Customer-generated notes and comments.

Boundary Review acts solely as a Data Processor on behalf of the Customer in accordance with the UK GDPR and the Boundary Review Data Processing Agreement.

Boundary Review does not claim ownership of Customer Data.

 

4. Cancellation Before Access

Customers may cancel their order without charge at any time before:

• access to the Boundary Review platform has been provided;

• onboarding has commenced; or

• implementation work has begun.

Where payment has already been received, a full refund will be issued.

 

5. Cancellation After Access Has Been Granted

Once Boundary Review has:

• created the Customer's workspace;

• configured the platform;

• granted access to the service; or

• commenced implementation or onboarding,

the service is considered to have begun.

As Boundary Review is a business-to-business software subscription involving implementation and the provision of licensed software, subscription fees become non-refundable once the service has commenced, except where required by law.

This applies regardless of:

• how frequently the platform is used;

• whether the Customer chooses to stop using the service; or

• whether the platform is only used during examination results periods.

 

6. Annual Subscription

Boundary Review is licensed on an annual subscription basis.

The subscription provides ongoing access to:

• the Boundary Review platform;

• software updates;

• maintenance;

• security enhancements;

• hosted infrastructure;

• customer support; and

• continued access to the licensed software.

The annual subscription is not based solely upon periods of active use.

Customers choosing not to use the platform during any part of their subscription remain responsible for the full subscription fee.

 

7. Renewals

Unless otherwise agreed in writing, subscriptions do not automatically renew.

Boundary Review will contact Customers before the end of the subscription period to discuss renewal options.

 

8. End of Subscription

At the end of the subscription period, or upon earlier termination:

• Customer access to the Boundary Review platform will be removed.

• The licence to use the software immediately ends.

• The Customer must cease using the Boundary Review platform.

• Boundary Review may disable access to all software functionality.

Customers may request an export of their Customer Data within 90 days of the subscription ending.

Following this period, Customer Data will be securely deleted in accordance with the Boundary Review Data Retention Policy unless otherwise required by law.

 

9. Restrictions

The Customer must not:

• Copy or duplicate the Boundary Review platform.

• Copy, reproduce or extract Google Apps Script code.

• Copy dashboards, workflows, templates or formulae for use outside the licensed service.

• Attempt to bypass licensing or access controls.

• Reverse engineer, decompile or modify the platform.

• Share access with unauthorised third parties.

• Continue using the Boundary Review platform after the subscription has expired or been terminated.

Any unauthorised copying or use of Boundary Review intellectual property may result in immediate suspension of access and appropriate legal action.

 

10. Suspension

Boundary Review reserves the right to suspend access where:

• subscription fees remain unpaid;

• these terms have been breached;

• unauthorised copying is suspected;

• unauthorised access has occurred; or

• continued access presents a security risk.

Suspension does not remove the Customer's obligation to pay any outstanding charges.

 

11. Refunds

Refunds will normally only be issued where:

• the Customer cancels before access has been granted;

• Boundary Review is unable to provide the agreed service; or

• Boundary Review is required to provide a refund by law.

No refund will normally be provided where:

• the Customer decides not to use the service after access has been granted;

• the service is only used during examination periods;

• the Customer changes its mind;

• staff changes occur within the Customer's organisation; or

• the Customer chooses an alternative solution after implementation has commenced.

Boundary Review may, at its sole discretion, offer a goodwill refund or credit in exceptional circumstances. Any such decision shall not create a precedent or obligation in future cases.

 

12. Contact

Questions regarding this Refund and Cancellation Policy should be sent to:

Boundary Review

Email: info@boundaryreview.co.uk